Responsible Gaming

Our approach to responsible gaming

Gambling involves risk, and there is no guaranteed way to win. Every game is based on chance or has an uncertain outcome, so past results do not predict future results. A winning streak does not mean that another win is due, and a loss does not make a win more likely. Understanding this can help you make decisions based on realistic expectations.

Sg Casino encourages players to treat gambling as entertainment. Only use money that you can afford to lose, and never use funds intended for rent, bills, food, education, healthcare or other essential needs. Gambling should not affect your ability to meet everyday responsibilities or support the people who rely on you.

Responsible gaming is also about time. Decide how long you intend to play before you start and take regular breaks. Playing for longer than planned can make it harder to make clear decisions, particularly when you are tired, upset, stressed or under the influence of alcohol or other substances.

Our responsible gaming information is provided to help you stay in control. It is not financial, medical or psychological advice. If gambling is causing concern, or if you are finding it difficult to follow your own limits, consider speaking with an appropriately qualified professional or an Australian gambling support service.

Keep gambling separate from financial needs

• Do not gamble with borrowed money, credit intended for other purposes or money needed for household expenses.
• Do not chase losses by increasing stakes or continuing to play in an attempt to recover money.
• Do not sell possessions, take out loans or ask others for money to continue gambling.
• Keep a record of your gambling activity so you can understand how much time and money you are spending.
• Remember that gambling outcomes are uncertain and that a loss is not a debt that must be won back.

Tools and habits to help you stay in control

Before playing, make a simple plan and decide what you are comfortable spending. A clear plan can be easier to follow than making decisions during a game. Consider setting a maximum deposit amount, a spending limit and a time limit. Use limits that reflect your actual budget, rather than an amount you hope to win.

Where available, account controls may help you manage your play. These can include deposit limits, loss limits, session reminders, reality checks, cooling-off periods and account restrictions. The exact tools and process may vary. Review the available settings carefully, choose limits before playing and avoid changing them simply to continue gambling.

Practical steps before and during a session

1. Set a spending limit that you can afford and consider the money spent as an entertainment cost.
2. Set a time limit and decide when you will stop, whether you are winning or losing.
3. Use only one account for your own use and keep your login information private.
4. Take regular breaks away from the screen, especially during long sessions.
5. Check your balance and activity rather than relying on memory.
6. Stop if you feel frustrated, pressured, upset or tempted to chase a loss.
7. Do not gamble while intoxicated or when you are unable to make clear decisions.
8. After playing, review whether the session stayed within your plan.

Winning can also create risk. A win may make you feel more confident and encourage you to increase your stakes or play for longer. Consider withdrawing or setting aside part of any winnings rather than immediately returning them to play. There is no obligation to continue after a win, and stopping while you are ahead is always an available choice.

If you share finances with a partner or family, gambling should not be hidden from people who may be affected by it. Open conversations about budgets and limits can help prevent misunderstandings and make it easier to recognise concerns early.

Make informed choices

Take time to understand the rules of a game before you play. Check how stakes are selected, how outcomes are determined and how your balance is affected. Avoid making quick decisions because of messages, promotions or the excitement of a live session. You are always entitled to pause, read the information provided and decide not to continue.

Recognising signs that gambling may be a problem

Problem gambling can affect anyone. It is not defined only by the amount of money lost. The key issue is whether gambling is becoming difficult to control or is causing harm to your finances, relationships, work, study, health or emotional wellbeing.

Possible warning signs

• Spending more time or money gambling than you intended.
• Trying to reduce or stop gambling but being unable to do so.
• Chasing losses or feeling a strong need to win back money.
• Increasing the amount or frequency of gambling to feel the same excitement.
• Thinking about gambling often or finding it difficult to focus on other activities.
• Hiding gambling activity, losses or account information from people close to you.
• Borrowing money, using savings or selling belongings to fund gambling.
• Missing work, study, appointments or family commitments because of gambling.
• Feeling anxious, irritable, guilty, low or restless when not gambling.
• Using gambling to escape stress, loneliness, sadness or other difficult feelings.
• Experiencing arguments, financial pressure or relationship problems connected with gambling.

One warning sign may be enough reason to pause and review your gambling. You do not need to wait for a crisis before asking for help. Speaking with someone you trust can be a useful first step. An honest conversation may help you create a plan, protect your finances and access professional support.

If gambling is causing harm

Stop playing and use any available account restriction or cooling-off option. Do not try to solve gambling-related financial problems by gambling more. Consider contacting your bank or a financial counsellor about practical steps to protect your money. You may also wish to ask a trusted person to help you manage access to funds while you seek support.

If gambling has affected your mood or mental health, speak with a doctor, counsellor or mental health professional. If you feel at immediate risk of harming yourself or someone else, contact local emergency services or an urgent crisis support service without delay.

Breaks, self-exclusion and support

Taking a break can help you regain perspective. If you want to stop for a short period, consider using a cooling-off or temporary account restriction where available. During a break, remove gambling applications or shortcuts, avoid gambling-related content and ask a trusted person to support your decision. A break should be treated as time away from gambling, not as a period to plan a larger return.

If a temporary break is not enough, self-exclusion may be a more suitable option. Self-exclusion is a formal request to prevent or restrict access to an account for a chosen period or under an available process. Review the terms carefully before confirming a request, as exclusions and account restrictions may have specific conditions. Do not create another account or use another person's account to get around a restriction.

Where to seek help in Australia

Australian players can seek confidential information and support from Gambling Help Online and other state or territory gambling support services. These services may provide counselling, practical guidance, online resources and help for family members or friends affected by another person's gambling. You can also speak with your general practitioner, a qualified counsellor, a financial counsellor or a mental health professional.

Support is available whether you are trying to reduce gambling, take a break, stop completely or understand how gambling has affected you. You can ask for help even if you are unsure whether your gambling is a problem. Friends and family members may also seek advice about setting boundaries, protecting shared finances and supporting someone safely.

Age and account responsibility

Gambling is intended for adults who meet the applicable age requirements. Do not allow children or other unauthorised people to access your account or payment methods. Keep your password and verification information secure, log out on shared devices and contact the appropriate support channel if you believe someone else has used your account.

Responsible gaming is an ongoing choice. Review your limits regularly, pay attention to changes in your behaviour and act early if gambling stops feeling enjoyable or manageable. Sg Casino encourages every player to make informed decisions, take breaks when needed and seek independent support whenever it would be helpful.