Privacy Policy

About this Privacy Policy

Sg Casino respects the privacy of players in Australia and aims to handle personal information responsibly. This policy applies to information collected through the website, account services, customer support channels and related online interactions. It should be read together with the applicable terms and conditions and any other notices displayed when information is collected.

The information we handle depends on how a player uses the site. For example, a person who only browses the website may provide less information than a player who opens an account, completes identity checks, makes payments or contacts support. Some information is needed to provide gambling services and meet legal or operational requirements. Other information, such as certain marketing preferences or cookie data, may be controlled through available settings and choices.

By using the website or providing information, players acknowledge that their information may be handled as described in this policy. Where consent is required for a particular activity, Sg Casino will seek consent in an appropriate way. A player can withdraw consent to marketing at any time, although withdrawing consent does not affect processing that is needed for an account, security, fraud prevention, legal compliance or another valid operational purpose.

Information we collect and why we use it

Sg Casino may collect information directly from a player, automatically from a device or browser, and from service providers or other sources where this is reasonably necessary for account administration, verification, security or legal compliance. The types of information may include the following:

• Account details, such as a player’s name, date of birth, contact details, login information, account preferences and records of communications with support.
• Identity and verification documents or related information used to confirm identity, age, eligibility and account ownership. These may include information shown on documents supplied during verification.
• Payment and transaction records, including deposits, withdrawals, wagering activity, account balances, payment method details and information needed to investigate payment issues or unusual activity. Complete payment card details may be handled by specialist payment providers rather than stored directly by the website.
• Device and technical information, such as an IP address, browser type, operating system, device identifiers, language settings, approximate location, pages visited, access times and information about how the website is used.
• Cookie and similar technology data, including information about preferences, sessions, authentication, website performance and interactions with online content.
• Information provided in messages, complaints, requests, surveys or other contact with Sg Casino, together with records needed to respond and maintain an accurate support history.

This information may be used to create and manage an account, provide website and gambling services, process deposits and withdrawals, maintain account records and answer questions. It may also be used to carry out identity, age, account ownership and verification checks. These checks help prevent fraud, money laundering, unauthorised access, multiple or duplicate accounts, payment misuse and other harmful or prohibited activity.

Information may also be used to meet legal and regulatory obligations, maintain financial and operational records, monitor responsible use of the service, resolve disputes, enforce the terms and conditions, protect the website and its users, improve performance and develop safer services. Where permitted, information may be used to send service messages or marketing communications in line with a player’s choices.

Sharing, security and retention

Sg Casino may share information where this is reasonably necessary to provide services, protect players, operate the website or meet an obligation. Information may be shared with carefully selected providers that support activities such as payment processing, identity verification, fraud monitoring, customer support, technology hosting, website security, analytics and communications. These providers should only use information for the services they provide or as otherwise permitted.

Information may also be disclosed where required or permitted by law, in response to a valid request, to protect the rights or safety of Sg Casino or another person, to investigate suspected fraud or unlawful activity, or in connection with a business change. Sg Casino does not intend to sell personal information as a general commercial product. Any disclosure is considered in light of the purpose for which the information was collected and the need to protect it.

Reasonable technical and organisational measures may be used to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure connections, system safeguards and staff or supplier procedures. No website or electronic transfer can be guaranteed to be completely secure, so players should use a strong password, keep login details private and contact support promptly if they suspect unauthorised account activity.

Information may be processed or stored using service providers located in Australia or other countries, depending on the systems used to operate the website and provide services. Where information is handled by another provider, appropriate steps are taken to support secure handling and to limit access to what is reasonably required.

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and support records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or disposed of in accordance with applicable procedures.

Cookies and marketing choices

Sg Casino may use cookies and similar technologies to help the website function, remember settings, keep a session active, support account security, understand website performance and improve the player experience. Some cookies are necessary for core features, while others may help provide statistics, preferences or relevant communications.

Cookies are small files or data elements stored on a device by a website or related service. They can help recognise a browser during a visit, but they do not automatically provide access to information that a player has not chosen to share. The way cookies are used may vary depending on the page, service and settings available at the time.

Players can manage, block or delete cookies through their browser settings. Disabling some cookies may affect website functionality, account access, security features or the way preferences are remembered. Browser controls differ between devices and browsers, so players should check the relevant settings for their particular device.

Marketing communications may include information about services, features or other updates. Players can withdraw consent to marketing or opt out by using an unsubscribe option in a message where available, changing a relevant account preference or contacting privacy support. Opting out of marketing does not stop essential service, security, account or transaction messages.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, players may have rights relating to the personal information held about them. A request can be made for access to personal information, correction of inaccurate or incomplete information, deletion of information that no longer needs to be held, or withdrawal of consent to marketing. Players may also ask questions about how their information is used or raise a concern about the handling of their information.

To exercise these data rights, please contact support@sgcasino.wtf. The request should explain what is being asked for and include enough information to help locate the relevant account or records. For security, Sg Casino may need to verify the requester’s identity before providing information, making a correction, deleting information or changing communication preferences.

A request will be considered within a reasonable time. Some requests may be limited or declined where information must be retained, where disclosure could affect another person’s privacy, where responding could compromise security or fraud controls, or where another lawful reason applies. If information is corrected, reasonable steps may be taken to pass the correction to relevant service providers where appropriate.

Players should keep their account details accurate and notify Sg Casino if their contact information changes. Closing an account does not necessarily remove all records immediately, because certain information may need to be retained for legal, security, dispute resolution or accounting purposes. Once a required retention period ends, remaining information will be handled according to applicable processes.

This policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website, and the revised date or other notice may be shown where appropriate. Players should review this page periodically so they remain aware of how information is handled.